Responsible Gaming at pb99
pb99 is committed to providing a safe, fair, and enjoyable betting environment for all players in Bangladesh. This page outlines the tools and resources available to help you stay in control.
Gambling at pb99 is intended to be a form of entertainment — a way to enjoy cricket betting, live casino games, slots, and more in a controlled and responsible manner. Like any form of entertainment, it works best when you set clear limits for yourself before you start, and stick to them throughout your session. pb99 provides a range of free, easy-to-use tools that every registered account holder in Bangladesh can access directly from their account settings at any time.
Responsible gaming is not just a policy at pb99 — it is a core part of how the platform operates. Our team monitors for patterns that may indicate a player is struggling, and we will proactively reach out if we have concerns. If at any point you feel that gambling is no longer fun or is beginning to cause stress, financial strain, or problems in your personal life, please use the tools on this page or contact our support team immediately. We are here to help, 24/7, in both English and Bangla.
Responsible Gaming Tools
Every pb99 account holder has access to the following tools at no charge. To activate any of these features, log in to your pb99 account and navigate to Account Settings, or contact support via email and our team will action the request within 24 hours.
Set a daily, weekly, or monthly cap on how much you can deposit into your pb99 account. Once set, a deposit limit takes effect immediately. Increasing a limit requires a 7-day cooling-off period; decreasing it is instant. This tool is highly recommended for players who find it difficult to stop once they start.
Choose a maximum session duration — for example, 1 hour or 2 hours. When your session reaches the limit, pb99 will display a reminder and prompt you to take a break. You can optionally set the platform to automatically log you out when the session limit is reached.
Request a temporary or permanent self-exclusion from pb99. Temporary exclusions are available for 30 days, 90 days, 6 months, or 1 year. Permanent self-exclusion closes your account indefinitely. During any self-exclusion period, you will not be able to log in, deposit, or receive any promotional communications from pb99.
Enable periodic pop-up reminders that display how long you have been playing and how much you have wagered during the current session. Reality checks appear at intervals you choose — every 30 minutes, every hour, or every 2 hours — giving you a factual snapshot to inform your decision to continue or stop.
Take a short break from pb99 without permanently closing your account. Time-out periods of 24 hours, 48 hours, 1 week, or 1 month are available. During a time-out your account is suspended and you cannot log in or place bets, but your balance is preserved and you can return once the period ends.
Request a detailed statement of your account activity, deposits, withdrawals, and net loss or gain for any date range. Reviewing your real numbers regularly is one of the most effective ways to stay in control of your gambling budget and avoid spending more than you intended.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs are commonly associated with gambling that has moved beyond entertainment and become a source of harm. If you recognise several of these signs in your own behaviour, we strongly encourage you to use the self-exclusion or time-out tools and reach out to support.
How to Activate These Tools
Accessing responsible gaming tools on pb99 is straightforward. You do not need to speak to a team member to use most features — they are available directly from within your account.
- Log in to your pb99 account using the pb99 Login page.
- Navigate to Account Settings and select the Responsible Gaming or Player Safety section.
- Choose the tool you want — deposit limit, session timer, time-out, self-exclusion, or activity statement — and follow the on-screen instructions to set your preferences.
- If you prefer, contact pb99 support by email and a member of our team will apply any responsible gaming restriction to your account within 24 hours — or immediately for urgent self-exclusion requests.
Age Verification and Underage Protection
pb99 operates an adults-only (21+) platform. Age verification is a mandatory step during the account registration process. All new accounts are required to pass KYC identity verification, which confirms that the account holder is 21 years of age or older, before deposits or withdrawals can be processed.
If pb99 has reason to believe that an account is held or being used by a person under 21 years of age, the account will be suspended immediately and any balance held pending investigation. pb99 encourages adults who share devices to use device-level parental controls to prevent underage access to the platform.
- Do not share your pb99 account login credentials with anyone — especially not with persons under 21.
- If you share a phone or tablet with children or younger family members, enable screen lock and store your pb99 credentials securely so that underage users cannot access the platform.
- If you are aware of an underage person who has created or is using a pb99 account, report it to pb99 support immediately. The account will be closed and the matter investigated without delay.
Keeping Gambling Fun — Practical Guidelines
The majority of pb99 users in Bangladesh enjoy the platform as a form of entertainment — a way to add excitement to cricket matches, try their luck on slots, or experience live casino games. Responsible gambling habits ensure that this entertainment stays enjoyable and does not tip into something harmful.
The following practical guidelines will help you keep gambling in its proper place as a leisure activity rather than letting it become a financial or emotional burden:
- Only ever gamble with money you can genuinely afford to lose — never use rent, bill money, savings, or borrowed funds to place bets.
- Set a budget before each session and treat it as a fixed entertainment expense — exactly the same as you would treat a cinema ticket or a meal out with friends.
- Never chase losses. If you lose your session budget, accept the loss and stop. Chasing losses is one of the most common ways that recreational gambling becomes problem gambling.
- Take regular breaks during longer gaming sessions. Stand up, drink some water, and give yourself a few minutes away from the screen before deciding whether to continue.
- Avoid gambling when you are tired, stressed, upset, or under the influence of alcohol. Emotional states impair judgement and increase the likelihood of impulsive decisions that you may regret.
Get Support — We Are Here to Help
If you are concerned about your own gambling or the gambling of someone close to you, please do not hesitate to reach out to pb99 support. Our team is available 24 hours a day, 7 days a week, in English and Bangla. All responsible gaming enquiries are handled with complete confidentiality and without judgment.
Contact our dedicated responsible gaming team by email. Include your registered mobile number in your message and describe what you need — whether it is a self-exclusion, a deposit limit change, or just advice. We will respond promptly and apply any requested restrictions without delay.
pb99 also encourages players who are struggling to speak with a trusted person in their lives — a family member, friend, local community health worker, or religious leader. Seeking help is a sign of strength, not weakness. You do not have to manage this alone, and our support team will never make you feel judged for reaching out.
Have questions about your account, bonuses, or how to use responsible gaming tools? Our FAQ has quick answers, or head to pb99 Casino to enjoy games at your own pace. 21+ only. Please play responsibly.