pb99 Privacy Policy

pb99 is committed to handling your personal data responsibly, transparently, and securely. This policy is written in plain English so that every pb99 user in Bangladesh — whether in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, or beyond — can understand exactly how their information is used. We do not sell personal data to third parties and we never will.

This Privacy Policy should be read alongside the pb99 Terms and Conditions. Capitalised terms used here that are not separately defined carry the meaning given to them in the Terms and Conditions. If you are under 21 years of age, you are not permitted to use pb99 and therefore should not be submitting any personal data to this platform.

Your Privacy at a Glance

1. Who We Are

pb99 is an online casino and sports betting platform operating at pb99.ws, serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. For the purposes of this Privacy Policy, "pb99", "we", "us", and "our" refer to the operator of the pb99 platform. We are the data controller in respect of the personal data you provide to us.

If you have any questions about this Privacy Policy or about how pb99 handles your data, you can reach us at any time via the support email listed at the end of this document. Our support team operates 24 hours a day, 7 days a week, in both English and Bangla.

2. Data We Collect

pb99 collects personal data in two main ways: information you provide directly and information collected automatically during your use of the platform.

• Registration details: your full name, date of birth, Bangladeshi mobile number, and any email address you choose to associate with your account.
• KYC documents: copies of government-issued identification (such as a National Identity Card or passport) provided during verification.
• Financial data: transaction records including deposit amounts, withdrawal requests, payment method identifiers (such as your bKash or Nagad mobile number), and transaction timestamps.
• Support communications: messages and records from any support ticket, live chat, or email exchange you have with pb99.
• Responsible gaming preferences: deposit limits, self-exclusion requests, and session reminder settings you configure within your account.

• Device and browser data: IP address, device type, operating system, browser type and version, and screen resolution — used to deliver a consistent platform experience across Android and iOS devices.
• Usage data: pages visited, game sessions played, bet amounts and outcomes, session duration, and navigation paths through the pb99 platform.
• Cookie data: session identifiers and, where consented, performance metrics to help us understand how the platform is used and where improvements can be made. See Section 8 for the full cookie policy.

3. How We Use Your Data

pb99 uses the personal data it collects only for the following legitimate purposes. We do not use your data for purposes other than those listed here without first informing you and, where required, obtaining your consent.

• Account creation and management: to register your account, verify your identity, and maintain your account settings and preferences.
• Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported Bangladeshi payment methods, and to maintain accurate financial records.
• Customer support: to respond to your support queries, investigate disputes, and resolve account or transaction issues.
• Responsible gaming compliance: to monitor gaming activity, apply deposit limits or self-exclusion settings, and identify patterns that may indicate problem gambling.
• Platform improvement: to analyse usage data in aggregate, identify technical issues, and develop improvements to the pb99 platform experience for Bangladesh users.

4. Data Sharing and Third Parties

pb99 does not sell your personal data. We may share your data with third parties only in the specific and limited circumstances described below.

• Payment processors: your transaction data is shared with bKash, Nagad, Rocket, Upay, and Bangladeshi bank partners solely to facilitate the processing of your deposits and withdrawals. These providers receive only the data they require to complete the transaction.
• KYC and identity verification partners: identity documents may be shared with third-party verification services to complete required KYC checks. These partners are bound by strict data processing agreements.
• Game providers: game session data (but not financial data or identity documents) may be shared with game providers such as Pragmatic Play, Evolution Gaming, and Spribe for the purposes of game auditing, RNG certification, and dispute resolution.
• Legal obligations: pb99 may disclose personal data to law enforcement or regulatory authorities where required by applicable law, court order, or to protect the rights and safety of pb99 users.

pb99 does not share your personal data with advertising networks, data brokers, social media platforms, or any other commercial third party for marketing or profiling purposes. Your data stays within the pb99 operational ecosystem.

5. Data Security

pb99 takes the security of your personal and financial data seriously and implements industry-standard technical and organisational measures to protect it. These include:

• SSL (TLS) encryption across all pages and data transmissions on pb99.ws, ensuring data in transit is unreadable to third parties.
• Encrypted storage of passwords and sensitive account credentials. pb99 never stores plaintext passwords and our support team cannot view your password.
• Access controls limiting which pb99 staff can access personal data, with audit logs for any internal data access events.
• Regular security reviews and penetration testing to identify and remediate vulnerabilities before they can be exploited.

6. Your Rights Over Your Data

As a pb99 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact pb99 support. Requests are handled within a reasonable timeframe and at no charge.

• Right of access: request a copy of the personal data pb99 holds about you, including what data categories are stored, how they are used, and with whom they are shared.
• Right of rectification: request correction of any personal data pb99 holds about you that is inaccurate or incomplete. Account holders may also update some details directly from within their account settings.
• Right of erasure: request deletion of your personal data where there is no longer a legitimate basis for pb99 to hold it. Note that some data must be retained for compliance and financial record-keeping obligations.
• Right to restrict processing: request that pb99 suspend processing of your data while a query about its accuracy or use is being investigated.
• Right to withdraw consent: where pb99 processes your data on the basis of consent (for example, performance cookies or promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before withdrawal.

7. Data Retention

pb99 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention guidelines apply: active account data is retained for the lifetime of the account plus a period of up to 5 years after account closure to satisfy compliance and financial record obligations; transaction records are retained for a minimum of 5 years from the date of the transaction; KYC documents are retained for a minimum of 5 years from the date of verification or account closure, whichever is later; support communications are retained for up to 3 years from the date of the last communication in the relevant support thread.

When data is no longer required, pb99 deletes or anonymises it securely. If you close your pb99 account and there are no outstanding compliance obligations, you may request expedited deletion of your personal data by contacting support.

8. Cookies

pb99 uses cookies — small text files stored on your device — to operate the platform and, where you have consented, to improve your experience. pb99 uses the following categories of cookie:

• Essential cookies: required for the platform to function. These include session authentication cookies that keep you logged in during an active session. They cannot be disabled without breaking core platform functionality.
• Performance cookies: collect anonymised data about how visitors use pb99 — such as which pages are most visited and where errors occur — to help us improve the platform. These are only placed with your consent.
• pb99 does not place advertising cookies or third-party tracking cookies on your device. You may manage or withdraw cookie consent at any time through your device browser settings.

9. Changes to This Privacy Policy

pb99 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When a material change is made, we will notify registered account holders via SMS to their registered Bangladeshi mobile number or by posting a prominent notice on the pb99 platform. The updated policy will always show the date it was last revised at the top of this page.

Continued use of the pb99 platform after a Privacy Policy update constitutes your acceptance of the revised policy. If you do not agree to the revised policy, you must close your account and cease using the platform. To close your account, contact pb99 support via email.

10. Children and Minors

pb99 is strictly for adults aged 21 and above. We do not knowingly collect personal data from persons under 21 years of age. If pb99 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be suspended. If you believe a minor has created a pb99 account, please contact our support team without delay.

11. Contact and Data Requests

For any questions about this Privacy Policy, to exercise your data rights, or to submit a data deletion or correction request, contact the pb99 support team. Please include your registered mobile number and the nature of your request in your email. Our team will acknowledge your request within 2 business days and complete it within a reasonable timeframe. Do not include passwords, OTPs, or other sensitive credentials in your email.